Shipping Policy

1. How Does the Delivery Process Work?

Once your order is confirmed, the products are carefully inspected and securely packed before being handed over to our delivery partner. The delivery partner will attempt to deliver the order to the address provided at checkout. If they face difficulty locating the address or contacting you, they may call you on your registered phone number.

2. Free Shipping and Cash on Delivery Charges

  • Free Shipping: We offer free standard shipping on all orders across India, with no minimum order value.
  • Refusal of Delivery: Repeated refusal of confirmed COD orders may result in the restriction of the Cash on Delivery option for future purchases.

3. Dispatch and Estimated Delivery Time

Orders are normally processed and dispatched within 1–2 business days after confirmation. Orders are not processed or dispatched on Sundays or public holidays.

  • Metro cities: Estimated delivery within 2–5 business days after dispatch.
  • Other cities: Estimated delivery within 2–7 business days after dispatch.
  • Remote locations: Delivery may take more than seven business days, depending on serviceability and local logistics.

We currently deliver only within India and do not offer international shipping.

Timelines are estimates and may be affected by weather conditions, public holidays, courier delays, operational disruptions or other circumstances beyond our reasonable control. U‑Vita will make reasonable efforts to assist customers if a shipment is significantly delayed.

4. Shipment Confirmation & Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS or WhatsApp using the contact information provided at checkout. Tracking information may take up to 24 hours to become active after dispatch.

If the tracking information has not been updated for an extended period, please contact U‑Vita Customer Support for assistance.

5. Damaged, Open or Lost Shipments

Please inspect the parcel at the time of delivery. If the package is open, tampered with, or its seal is broken, do not accept it and immediately contact U‑Vita Customer Support. If your order is damaged or lost during transit, please contact our support team within 48 hours of delivery or the expected delivery date. For damaged products, share a clear unboxing video of the parcel, packaging and product. After verification, we will arrange a replacement or refund, as applicable.

6. Order Changes & Address Modifications

  • Before Dispatch: Requests to change the delivery address, contact details, product or quantity must be submitted to U‑Vita Customer Support before dispatch. Changes are subject to verification and may not always be possible.
  • After Dispatch: Once an order has been dispatched, the products, quantity and delivery address generally cannot be changed. Customers may contact the delivery partner to request an address correction or rescheduling, subject to courier availability.

If a parcel is returned to U‑Vita because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

7. Delivery Rescheduling or Holding Requests

If you expect to be unavailable for delivery, contact our customer service team before dispatch. Once shipped, deliveries cannot be held.

8. Multiple Shipments

Your order may arrive in separate packages based on product availability and warehouse location.

9. Pricing, Taxes and Shipping Charges

All prices displayed on our website are inclusive of applicable taxes. Additional shipping charges, if any, will be displayed at checkout and applied according to our Shipping Policy.